Job Opportunity: Senior BI Support Analyst | SAP Consulting Company
Location: Hamilton (Hybrid working model)
Job Type: Full-Time
Department: Managed Services
Experience Level: Senior
About Us
Centrix Holdings Ltd. is an SAP Consulting company. We specialise in consulting and support in SAP Functional, Technology (BASIS), Business Intelligence, for businesses in Europe, with Germany, Switzerland and Austria (DACH) our main focus. To support our continued growth and internal transformation, we are looking for a Senior BI Support Analyst to join our team.
About the Role
This is an excellent opportunity for someone who enjoys both hands-on problem-solving and contributing to strategic insights through internal analytics. As a Senior BI Support Analyst, you will play a dual role:
- Externally: you’ll provide technical support and functional guidance on SAP BI (including SAP BW, SAP Analytics Cloud, and HANA-based reporting) to our consulting clients.
- Internally: you’ll be responsible for maintaining and enhancing our internal reporting dashboards, supporting data-driven decisions across the business.
Key Responsibilities
SAP BI Client Support
- Provide Level 2/3 support for SAP BI/BW systems, including incident resolution and root cause analysis.
- Performance tuning of customers’ systems
- Perform issue tracking, documentation, and resolution.
- Housekeeping (data archiving, Checks of Early Watch Reports,…)
- Monitoring of SAP BW systems (data flows), proactive resolution/escalation
Internal Analytics & Reporting
- Support and maintain data models, queries, and reports in SAP BW and SAP Analytics Cloud (SAC).
- Collaborate with functional consultants and client stakeholders to understand reporting requirements
- Maintain and enhance internal business performance dashboards and analytics using tools such as Power BI, SAC, or Tableau. SAP BW/4HANA, SAP Analytics Cloud, SAP BO Analysis for Office, SAP Datasphere/Business Data Cloud.
- Work closely with internal stakeholders (e.g., Operations, HR, Finance) to define metrics and KPIs.
- Ensure data accuracy, integrity, and availability for internal reporting.
- Uptrain juniors
Required Skills & Experience
- 3-5 years of experience in a BI support or analytics role, ideally in a consulting or fast-paced environment.
- Excellent written and verbal communication skills in English.
- Proven experience with SAP BI tools (SAP BW, BEx Query Designer, SAP HANA views, and SAC, SAP Datasphere/Business Data Cloud).
- Strong SQL and data modelling skills.
- Familiarity with Power BI, Tableau, or similar modern analytics tools.
- Understanding of database systems and their architecture.
- Solid understanding of data governance and best practices in BI reporting.
- Excellent problem-solving skills to troubleshoot and resolve technical issues and attention to detail.
- Strong communication skills to interact effectively with both technical and non-technical stakeholders.
- High level of responsibility and accountability.
- Ability to learn and adapt to new technologies and methodologies.
- ABAP (debugging skills)
Nice to Have
- Experience in a consulting firm or supporting external clients.
- Exposure to SAP S/4HANA embedded analytics.
- Experience with Python, Excel Power Query, or other data transformation tools.
- German skills but not required.
- SAP Certified will be an added advantage.
- JavaScript (as we use it in our dashboard)
What We Offer
- Competitive salary and bonuses.
- Professional development and certification support.
- A welcoming and collaborative work environment with open-minded individuals from diverse, cross-functional backgrounds.
- Flexible working hours for work-life balance.
- Gym subsidy.
- 20 days of annual leave, 10 days of sick leave and 5 additional paid days per year for personal development.
- Team building, Friday lunch.
- The opportunity to work on both client-facing and internal strategic projects.
- Immigration support and relocation costs.
Ready to turn data into insight?
Apply now to join a team where your expertise helps both clients and our own business make smarter decisions every day.
To apply, send your CV to hr.admin@centrix-consulting.com