Title: IT Support Technician

Reports to: Operation Manager, Managing Director

Location: Main office in Hamilton

149 Alexandra Street, Level 3

Hamilton 3204


On customer’s site based on the project request

Role Purpose

An ICT Support Technician maintains the computer systems and networks of all types by providing technical support and ensuring the whole company runs smoothly. Besides, installation and configuration hardware and software and solving technical problems is also the main responsibilities of an ICT Support Technician.

Key Responsibilities

The main tasks will include the design, development, installation, operation, testing, and problem solving of hardware and software.

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners
  • Monitoring and maintaining computer systems and networks
  • Researching and identifying solutions to software and hardware issues
  • Responding in a timely manner to service issues and requests
  • Diagnosing and troubleshooting technical issues, including account setup and network configuration
  • Providing technical support across the company (this may be in person or over the phone)
  • Advising users how to fix minor problems with computers, software or equipment
  • Setting up accounts for new users
  • Repairing and replacing equipment as necessary
  • Monitoring equipment, computer systems or software to ensure best performance.
  • Prioritising and manage several open issues at one time
  • Documenting technical knowledge in the form of notes and manuals
  • Testing new technology
Skills and Competencies
  • Technical degree or relevant certification
  • At least 3 years of working experience in a similar role
  • Hands-on experience with Windows/Linux/Mac OS environments
  • Ability to diagnose and troubleshoot basic technical issues
  • Familiarity with remote desktop applications and help desk software
  • A technical, logical thought process
  • Problem-solving skill
  • Ability to provide step-by-step technical help, both written and verbal
  • An ability to prioritise and delegate
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus